Personal information and security

Personal data policy

At By LOHN ("we"), we place a high priority on data security and confidentiality. This personal data policy establishes clear guidelines for By LOHN's way of processing your personal data. The following explains how we use the personal information that you leave and/or submit when you visit our website, as well as when you use the various services on our website.

1. Data controller and contact information

This website is operated and owned by:


Troldhøj Alle 138, 6800 Varde

CVR no. 39395290

Phone number 24233301

E-mail customer service info@by-lohn.dk

2. Collection of personal data

You will always be informed in connection with the collection of personal information about you. The personal data that we collect may include, for example, your name, your e-mail address, your home address, your telephone number and similar identification information, information about an online purchase and about your navigation on the website.

It will always appear in connection with the provision of information, whether the provision is voluntary or necessary for the completion of the desired action, for example the completion of a transaction in our webshop.

Your personal data is collected in one or more of the following cases:

  • When you buy goods online on By LOHN's website www.by-lohn.dk
  • When you sign up for By LOHN's newsletter
  • When you participate in one of By LOHN's competitions

Even if you use your email address in more than one of the above cases, your information will only be collected and registered in one place. This means that your information can, for example, be reused when you shop with us, and you also avoid receiving the same marketing material from By LOHN several times.

3. Use of personal data

Personal information is collected and used for the following purposes:

  • Execution of orders in our webshop
  • Subscribe to newsletter
  • Participation in competitions or other events
  • Sending other marketing material, including invitations to events and awarding value codes
  • Collection and evaluation of consumer reviews
  • Overview of purchase history
  • statistics
  • Other marketing measures

We point out that use of your personal data for sending marketing material will only take place if you have previously given your express consent, unless the law allows us to contact you without you giving your consent first.

By LOHN keeps statistics on which areas of the website our users visit and which products are the users' favourites. This data does not contain personal data. With the help of the collected data, knowledge of the users' use of the website is obtained. This information is used to improve the website. On the other hand, we use data about all our users' navigation to understand how our users as a collective group use By LOHN's website www.by-lohn.dk, and try to make the website better on this basis. In addition, we collect information about which products our users, as a collective group, prefer. This information is also used to improve the website. We do not sell or otherwise pass on information about our users' use and navigation on our website. And we do not sell or pass on your purchase information to third parties.

4. Disclosure to other data controllers

As a rule, your personal data will not be passed on to a third party without your permission. Information for use for product delivery is, however, passed on to By LOHN's used freight company GLS (in Denmark) and UPS (outside Denmark). Read more about GLS's personal data policy here:


Furthermore, under certain circumstances and in accordance with the legislation, it may be necessary to pass on information to auditors, public authorities or the police. For example, information can be passed on to the police in the event of suspected credit card fraud.

In the event of restructuring or full or partial sale of the company, any disclosure in such connection will take place in accordance with the legislation applicable at any time for the processing of personal data.

5. Transfer to data processors

Your personal data is entrusted to By LOHN's business partners Shopify and Bambora, who provide services on By LOHN's behalf in connection with making a purchase in By LOHN's webshop at www.by-lohn.dk. These partners only process the personal data on By LOHN's behalf and in accordance with By LOHN's instructions.

Read more about Shopify and Bambora's personal data policy here:



6. Transfer to third countries

We do not pass on or entrust personal data to recipients in third countries (including international organisations) or to recipients outside the EU/EEA, unless otherwise agreed in advance.

7. Deletion of personal data

We delete your personal data when we no longer need to process them for the fulfillment of one or more of the purposes stated above in section 4. However, the information can be processed and stored longer in anonymized form.

8. Cookies

We use cookies on our website. You can read more about the use of cookies in our Cookie Policy, which you can find here:

9. Security

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. We therefore do our best to protect the quality and integrity of your personal information.

10. Your rights

You are entitled at any time to gain insight into the information that we process about you, subject to certain statutory exceptions. You also have the right to object to the collection and further processing of your personal information. You also have the right to have your personal information corrected, deleted or blocked in accordance with the relevant regulations. You also have the right to obtain information about yourself that you have provided to us, and to have this information transmitted to another data controller (data portability).

11. Withdrawal of consent

You can revoke any consents you may have given at any time. We will then delete your information, unless we can continue the processing on another basis. If you wish to revoke your consent, you can contact us by email info@by-lohn.dk or telephone 24233301.

12. Links to other websites etc.

Our website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies' websites or their practices in connection with the collection of personal information. When visiting other websites, you are encouraged to read the owner's privacy policy and other relevant policies.

13. Changes to information etc.

If you want us to update, change or delete personal information that we have registered about you, want to access the personal data that is processed about you, or if you have questions about the above guidelines, you can contact us at e-mail info@by-lohn.dk or telephone 24233301. You can also write to us at the following address: By LOHN, Troldhøj Alle 138, 6800 Varde.

14. Access to appeal

If you wish to complain about the processing of your personal information, you can contact us by e-mail, telephone or letter as indicated in point 13 above. You can also contact the Norwegian Data Protection Authority, Borgergade 28,5., 1300 København K.